ServiceNow
Now Assist for ITSM
GenAI capabilities in ServiceNow IT Service Management.
specialist
source verified
Human approval
Pilot available
Summary
Now Assist provides case summarization, resolution suggestions and self-service for IT service management workflows.
Capabilities and deployment
- Deployment models
- saas
- Hosting
- vendor_cloud
- Integrations
- ServiceNow, Microsoft 365
- Frameworks
- Not stated
- Autonomy level
- human_approved_actions
- Human approval
- Supported
- Audit logs
- Yes
- Data residency
- Multi-region
- Training on customer data
- No
- Certifications
- Not stated
Pricing
Requires ServiceNow ITSM Pro/Plus or Now Assist SKU.
Sources
Every fact above is drawn from these public sources.
- OpenNow Assist for ITSMServiceNow product page.
Last verified: 7/13/2026
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Information on this page is drawn from public vendor documentation and independent research. It is not a substitute for security, legal, procurement or technical due diligence.