Zendesk
Zendesk AI agents
Autonomous and copilot agents inside the Zendesk platform.
end to end
source verified
Human approval
Pilot available
Summary
Zendesk's AI agents autoresolve conversations and assist human agents inside Zendesk workflows. Includes admin controls, macros, and knowledge grounding.
Capabilities and deployment
- Deployment models
- saas
- Hosting
- vendor_cloud
- Integrations
- Zendesk, Salesforce, Slack, Jira
- Frameworks
- Not stated
- Autonomy level
- draft_actions
- Human approval
- Supported
- Audit logs
- Yes
- Data residency
- Multi-region
- Training on customer data
- No
- Certifications
- Not stated
Pricing
Included in higher Zendesk Suite tiers and add-ons; see vendor pricing page.
Vendor pricingSources
Every fact above is drawn from these public sources.
- OpenZendesk AI product pageVendor-published product overview.
Last verified: 7/13/2026
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Information on this page is drawn from public vendor documentation and independent research. It is not a substitute for security, legal, procurement or technical due diligence.